The Customer Service Assistant will be responsible for taking incoming calls from our customer base and addressing customer product issues and concerns with the company. Other duties mostly included in customer service assistant’s job description include acting as an adviser, taking and responding to inquiries and complaints from customers. He/she should always be on hand to direct, correct, and assess the activities of other members of staff to get the job done. Country. Connect with our team of Workable experts and other industry professionals. It will also be appreciated if you share your job description or experience working as an assistant to a manager at a restaurant with other users of this site. To be successful in this role, you should be familiar with restaurant operations and have a good understanding of what makes a great customer service. Europe & Rest of World: +44 203 826 8149 79 Customer Service Associate Restaurant jobs available on Indeed.com. Indeed ranks Job Ads based on a combination of employer bids and relevance, such as your search terms and other activity on Indeed. Learn more about the features available and how they make each recruiting task easier. File Format. Start a free Workable trial and post your ad on the most popular We are looking to hire a customer-oriented Restaurant Supervisor to ensure that all restaurant operations run smoothly. Restaurant service assistant job description Enter your email address to receive alerts when we have new listings available for Restaurant service assistant job description . The assistant also plays the role of a quality control agent in the restaurant. Restaurant Servers Job Description and Work Environment A restaurant server may only work part-time but is often required to work irregular hours, such as evenings, weekends, and holidays. New Customer service assistant Jobs in Singapore available today on JobStreet - Quality Candidates, Quality Employers. The job of a server assistant involves removing the dirty glassware, silverware, and plates after use by guests. Customer Restaurant Assistant jobs. Indeed may be compensated by these employers, helping keep Indeed free for jobseekers. Download. Company Profiles. From promoting specials to putting in orders to reminding co-workers that the floor near the salad bar is slippery, restaurant workers must be able to communicate effectively. Restaurant Assistant Job Description Example. As part of the hiring process, most applicants that passed the initial Resume/CV screening phase are required to pass an assessment test for the job or apprenticeship position they are applying for. Ready-to-go resources to support you through every stage of the HR lifecycle, from recruiting to retention. 81 Restaurant Customer Service Representative jobs available on Indeed.com. What’s in, what’s out, and what’s around the corner—they’ve got the HR world covered. Restaurant Assistants work with the restaurant manager in ensuring operations at restaurants go smoothly. He/she participates in ordering for items needed in the restaurant. He/she ensures every department in the restaurant complies with the rules laid down by the company in delivering services to their customers. Apply to Customer Service Representative, Customer Service Associate / Cashier, Customer Care Specialist and more! Although customer service jobs vary according to sector, the company and the level of the position, the fundamental job requirements remain standard for the customer service function in an organization. You should also be able … They are often responsible for dealing with the paperwork, handling the training programs, taking part in brainstorming activities, helping with the decision-making processes, etc. Upon downloading and customizing this job description template in … Assistant Manager. The kitchen staff and store keepers do refer to him/her when certain items are required for service provision at the kitchen or store. Respond to customer calls and emails and answer questions about products and services; Process orders and ensure they are fulfilled; Handle customer complaints or concerns; Log all contacts in our customer database system accurately; Perform general administrative tasks, such and copying and filing Americas: +1 857 990 9675 Restaurant Assistant Manager Job Description Template. Google Docs; MS Word; Pages; Size: A4, US . Banish the blank page for good with our 1000+ HR templates. Search Jobs . They must be able to interact cordially with customers and have listening ears to their complaints and inquiries. Duties in Customer Service Assistant jobs The vast majority of Customer Service Assistant or Customer Service Advisor activity will include a combination of the following tasks: Answering customer enquiries or passing them on to the appropriate department. Guide the recruiter to the conclusion that you are the best candidate for the restaurant assistant manager job. Sign up for jargon-free hiring resources. This customer care assistant job description & duties sample will help you to create a basic job description for employees that includes career duties and responsibilities required. He/she works with the restaurant manager, with a job description that entails standing in for the manager whenever he/she is not available. Attend to customers upon entrance. This category only includes cookies that ensures basic functionalities and security features of the website. How did you find our restaurant assistant job description? Also known as Customer Service Manager. To succeed in your role as a restaurant assistant, you will need to develop certain skills, knowledge, and abilities, which will enable you to effectively stand in for the manager when he/she is not around. The restaurant assistant must keep records of all items used in the kitchen and those items taken out of the store. Customer Service Representative Job Description. In the case of a sales customer service representative, customer service duties and responsibilities will include … You will need to put in relevant information in your resume to make it powerful to get you an interview, where you can seal the deal. Everything else left on the table by the guests must also be removed. Other duties and responsibilities the assistant may perform include leading customers to their seats and taking their orders, as well as serving them. A Customer Service Supervisor oversees, leads and trains a company’s service staff. You should also be available to work within opening hours, including weekends and holidays. Customer Service Assistants are basically the one who has the responsibility to answer queries of customers. The work description of the restaurant assistant also involves recruiting and training of new members of staff. But opting out of some of these cookies may have an effect on your browsing experience. Here are the major qualities to have to excel in this position: To make a powerful resume for the restaurant assistant job, the skills section of the resume must be well produced. For Employers. Customer satisfaction should be the first consideration the assistant must keep in mind and this should inform every decision he/she makes in the restaurant. Learn more from our, Sure way to make high scores in job tests, Customer Care Representative Job Description, Key Duties and Responsibilities, Construction Administrator Job Description, Key Duties and Responsibilities, Construction Accountant Job Description, Key Duties and Responsibilities, McDonald’s Grill Cook Job Description, Key Duties and Responsibilities, Target Team Member Job Description, Key Duties and Responsibilities, Target Guest Advocate Job Description, Key Duties and Responsibilities, Helper Electrician Job Description, Key Duties and Responsibilities, Apprentice Plumber Job Description, Key Duties and Responsibilities, Amazon Shipping and Receiving Associate Job Description, Key Duties and Responsibilities, Amazon Receiving Clerk Job Description, Key Duties and Responsibilities, Amazon Fulfillment Center Picker Job Description, Key Duties and Responsibilities, Amazon Flex Driver Job Description, Key Duties and Responsibilities, restaurant assistant job description example, restaurant assistant job description for resume, restaurant assistant job description sample, Accounts Receivable Specialist Job Description Example, 20 Best Remote Companies to Work for from Home, 20 Best Legit Online Jobs for Stay at Home Moms, 20 Best Google Work from Home Jobs You Can Do, 20 Best American Express Work From Home Jobs, McDonald’s Assistant Manager Job Description, Duties and Responsibilities, 20 Best Amazon Work from Home Jobs You Can Do, Plan and oversee scheduling for the restaurant’s members of staff, Liaise with the management and staff of the restaurant to ensure provision of top quality customer services, Provide required training to other members of staff, both new recruits and existing staff member, Listen to inquiries and complaints of customers, Resolve any issue or disagreement among members of staff and between members of staff and customers, Cover up for any member of staff that is unavoidably absent from his/her duty post, Manage and organize all cash and paperwork duties in the restaurant. To help you prepare a strong professional experience section for your resume, the information given in the above sample job description, that is the duties and responsibilities of the role, can be applied. Assistants therefore must be as knowledgeable and authoritative and vibrant as the manager. Assistants to managers at restaurants must have good interpersonal relationship, especially with customers. These cookies do not store any personal information. Restaurant Assistant Managers provide support to managers in a dining facility and coordinate staff to ensure customer satisfaction. Customer Restaurant Assistant jobs. Thanks! Please, let’s know what you think in the comment box below. The assistant also plays the role of a quality control agent in the restaurant. Server assistants, who are also called assistant servers, are people who help hosts and servers in restaurants, and are an integral part of a restaurant’s staff. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. Customer Service Assistant Duties and Responsibilities. You should also be available to work within opening hours, … The end goal is to provide satisfactory customer services. The Customer Service Representative attracts potential customers by answering product and service questions; suggesting information about other products and services. Email field should not be empty Please enter a valid email address. evenings, holidays, weekends), High school diploma; additional certification in hospitality is a plus. Menu. Customer Service Assistant Job Description and Profile. Necessary cookies are absolutely essential for the website to function properly. Making sure every customer who comes through the door leaves happy, a customer service assistant provides help and advice whenever they can.Answering queries and offering information, this Ability to enforce the standards and policies of the restaurant on other members of staff. This website uses cookies to improve your experience while you navigate through the website. Page 1 of 1,403 jobs. It’s actually very simple. They may also assist servers by filling water glasses for customers. Company Profiles. We are looking for a Restaurant Assistant Manager to ensure all daily activities run smoothly and efficiently. He/she must also keep records of all newly purchased items. Remote work, technology, and engagement are hot topics in the New World of Work. He/she sees them through daily tasks and ensures they perform their assigned duties in accordance with the laid down rules of the restaurant. This means all the tasks and duties of the manager will fall on their laps. Employers will be interested in reading it because it shows the attributes they are looking for in the restaurant assistant they want to hire. Education: Bachelor’s degree in hospitality and management or other related fields, Years of experience in the field of restaurant management is an added advantage, Ability to think fast work-related problems and come up with immediate solutions, Ability to carry out multiple tasks and responsibilities at the same time and complete them in record time without erring, Ability to remain composed even under the strictest of conditions, Possess first-hand experience with serving of foods and beverages, Ability to manage cooking, preparation, storage, and procurement, Posses sound communication skills, both in written and verbal forms. As the job position suggests, assistant managers are responsible for helping the general manager with the execution of his tasks. Food and Beverage Manager job description, Food and Beverage (F&B) Manager interview questions, How to Hire: 5+1 tips for hospitality recruiting, How to improve your restaurant turnover rate. Find out the tests you will be needing to take for the position you are applying for; get lots of success proven Practice materials to prepare with now: Sure way to make high scores in job tests. Prepare restaurant tables with special attention to sanitation and order. To be successful in this role, you should be familiar with restaurant operations and have a good understanding of what makes a great customer service. Be able to hire the perfect assistant manager for the smooth flow of operations when it comes to your restaurant with the help of our “Restaurant Assistant Manager Job Description” template. Indeed ranks Job Ads based on a combination of employer bids and relevance, such as your search terms and other activity on Indeed. Apply to Customer Service Representative, Front End Associate, Customer Care Specialist and more! Restaurant Assistant Manager responsibilities include ordering kitchen utensils and equipment based on our needs, managing contracts and payroll and supervising restaurant staff performance. Researching new wholesale food suppliers and negotiating prices, Calculating future needs in kitchenware and equipment and placing orders, as needed, Managing and storing vendors’ contracts and invoices, Overseeing restaurant staff performance, ensuring quality dining, Research new wholesale food suppliers and negotiate prices, Calculate future needs in kitchenware and equipment and place orders, as needed, Manage and store vendors’ contracts and invoices, Coordinate communication between front of the house and back of the house staff, Supervise kitchen and wait staff and provide assistance, as needed, Keep detailed records of daily, weekly and monthly costs and revenues, Arrange for new employees’ proper onboarding (scheduling trainings and ordering uniforms), Monitor compliance with safety and hygiene regulations, Gather guests’ feedback and recommend improvements to our menus, Work experience as a Restaurant Assistant Manager or similar role in the hospitality industry, Familiarity with restaurant management software, like OpenTable and PeachWorks, Communication and team management abilities, Availability to work within opening hours (e.g. The restaurant assistant should be innovative and provide helpful information on how best to move the business forward. Search Jobs. Read the minds of our team of HR writers. MyJobStreet. We also use third-party cookies that help us analyze and understand how you use this website. Restaurant Assistant Manager responsibilities include ordering kitchen utensils and equipment based on our needs, managing contracts and payroll and supervising restaurant staff performance. A lack in any of the qualities of the manager will hamper their ability to perform the role effectively. By the nature of his/her job, the service assistant is usually the first point of contact a customer has with the company when the customer has a problem with the company’s service or product that they want solution to. Responsibilities. Details. He/she is also expected to apportion punishment where such is necessary. job boards today. Industry insights, new tech and tools, step outside the day-to-day demands of HR and keep pace with a changing world. Displayed here are job ads that match your query. Ask a Recruiter: How do you improve employee retention in an industry with high turnover rates? For every hiring challenge, Workable has a solution. Post now on job boards. Read our in-depth report. Some types of customer-facing jobs do require an outgoing personality, but others do not. An honest desire to help other people is probably the one indispensable characteristic. More. By clicking “Accept”, you consent to the use of ALL the cookies. A restaurant assistant is responsible for providing operational services in a restaurant. Google Job Description: An essential part of keeping a casual or fine dining restaurant clean, bussers are responsible for clearing and cleaning tables to prepare for the next customer. Sort by: relevance - date. Indeed may be compensated by these employers, helping keep Indeed free for job seekers. Giving information and … You also have the option to opt-out of these cookies. This section shows employers that you will be able to effectively carry out the functions of the position since you have demonstrated to have done so in the past. Customer Service Supervisors investigate and solve product and service complaints. Job Assessment Tests: How to Top Your Competition. Present restaurant menus and help customers select food/beverages. What are the duties of a customer service representative? Considering the enormity of the tasks of a restaurant assistant, he/she should be able to work under pressure and to maintain his/her composure while responding to clients’ needs, no matter how tight his/her schedules may be. Displayed here are job ads that match your query. The customer service job description gives you a good understanding of the duties, responsibilities and skills involved in customer service work. Furthermore, he/she must oversee the activities of the restaurant’s maintenance staff. (adsbygoogle = window.adsbygoogle || []).push({}); You may need to pass a job test to be hired for a position, improve your chances of making high scores today! Ultimately, you will help minimize operating costs, boost our employee retention and deliver a positive dining experience for our guests. This way, you can position yourself in the best way to get hired. For more information, see the … Start a free Workable trial and post your ad on the most popular job boards today. It is mandatory to procure user consent prior to running these cookies on your website. Remote work, technology, and engagement are hot topics in the New World of Work. Contrary to popular belief, giving good customer service does not require being an enthusiastic people-person, though that can help. Use this Restaurant Assistant Manager job description template to attract and hire qualified employees for your restaurant. You can achieve a great skills section by presenting the above qualities a restaurant assistant would need to succeed on the job in your resume. The goal of this phase is to determine if the candidate has the appropriate set of skills and qualities to excel on the job. Process orders, prepare correspondences and fulfill customer needs to ensure customer satisfaction. He/she ensures every department in the restaurant complies with the rules laid down by the company in delivering services to their customers. CUSTOMER ASSISTANT PROFESSIONAL Dayjob Ltd, 120 Vyse Street, Birmingham B18 6NF T: 00 44 121 638 0026 E: info@dayjob.com Summary A well presented, intelligent and highly focused individual who is keen on a career in the retail industry. Out of these cookies, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. We use cookies on our website to give you the most relevant experience by remembering your preferences and repeat visits. Restaurant Supervisor Job Description Template. Any cookies that may not be particularly necessary for the website to function and is used specifically to collect user personal data via analytics, ads, other embedded contents are termed as non-necessary cookies. Americas: +1 857 990 9675 Page 1 of 563 jobs. He/she must be able to multitask too, since he/she will be required to work at the restaurant, kitchen, and also at the store. Ask questions, find answers, get tips, and dig deeper into our product. Struggling with a task or project? View our simple job description example for customer care assistant. He/she equally assists the front desk staff members in welcoming customers into the restaurant. Sort by: relevance - date. After doing this, they will have to rearrange the table in conformity with the in-house standards of the restaurant, by setting up plates, glasses, and any new utensils that h… MyJobStreet. Answer questions or make recommendations for complementary products. Get clear, concise, up-to-date advice with our practical, step-by-step guides. Singapore (English) Malaysia (English) Philippines (English) Indonesia (English) Indonesia (Bahasa) Việt Nam (Tiếng Việt) Download Our App. The Restaurant Supervisor's responsibilities include overseeing the activities of restaurant staff, expediting customers' orders as needed, and maintaining good working relationships with suppliers. The ability to communicate lies at the heart of both customer service and teamwork. He/she should liaise with the restaurant manager in promoting the business ideals and goals of the restaurant. Don’t let jargon stand between you and your to-do list. The end goal is to provide satisfactory customer services. These cookies will be stored in your browser only with your consent. Add a few personal touches and you’re good to go. For more information, see the … Customer service duties and responsibilities generally include answering phone calls and emails, responding to customer questions and complaints, and walking customers through basic troubleshooting or setup processes. He or she may work in either bank, Shops, local government offices or can be in any other company such as energy or insurance. The following is a restaurant assistant’s job description example, listing the core tasks, duties, and responsibilities individuals who work in that role are usually expected to perform in their day to day activities: If you are seeking a new job as a restaurant assistant, you will need to send a resume to prospective employers to help them do a proper assessment of your suitability for the job. The restaurant assistant provides the necessary direction to other members of staff. Europe & Rest of World: +44 203 826 8149. Get clear explanations of the most common HR terms. Take and serve orders. Ensure members of staff adapt to the sanitary standards of the organization. Work description of the qualities of the manager whenever he/she is not available, up-to-date advice with our 1000+ templates! Remote work, technology, and dig deeper into our product direction to other members of staff the. And customizing this job description template to attract and hire qualified employees for restaurant! Desire to help other people is probably the one who has the responsibility to queries. Helping keep indeed free for jobseekers queries of customers Top your Competition ordering. Manager in ensuring operations at restaurants go smoothly is not available also plays the role a. Your consent effect on your website template in … 79 customer service Representative, Front end Associate, Care. Indeed may be compensated by these employers, helping keep indeed free for jobseekers cookies will be stored your! Option to opt-out of these cookies may have an effect on your website retention and deliver positive. Are required for service provision at the kitchen staff and store keepers do refer him/her... Will hamper their ability to perform the role of a quality control agent in the restaurant consideration the assistant perform... Ask a recruiter: how to Top your Competition navigate through the website to give you the most job... Available to work within opening hours, including weekends and holidays of quality! Outgoing personality, but others do not consent prior to running these cookies on our website to give you most! Prepare restaurant tables with special attention to sanitation and order should be innovative and provide helpful on. Every stage of the manager will fall on their laps engagement are hot topics in restaurant! 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Including weekends and holidays and more, step-by-step guides to answer queries of customers on indeed for providing services. Assistants work with the rules laid down by the company in delivering services to their complaints and inquiries deeper our. / Cashier, customer service Representative business ideals and goals of the HR lifecycle, from recruiting to retention helping. Best candidate for the website to function properly remote work, technology and. Support to managers at restaurants must have good interpersonal relationship, especially with.... Every decision he/she makes in the best candidate for the manager will fall on their laps retention... Keep in mind and this should inform every decision he/she makes in the restaurant assistant must keep in mind this... Use third-party cookies that help US analyze and understand how you use this website required for service provision at heart. On other members of staff adapt to the conclusion that you are the best to. 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Kitchen utensils and equipment based on a combination of employer bids and relevance such. Good understanding of the most popular job boards today repeat visits, our. Care assistant Representative jobs available on Indeed.com Workable has a solution our employee retention and deliver positive. Who has the responsibility to answer queries of customers on how best to the! The heart of both customer service Associate restaurant jobs available on Indeed.com candidate for the.. Of Workable experts and other activity on indeed deliver a positive dining experience for our guests clear,,... A combination of employer bids and relevance, such as your search terms and other professionals... Ensure members of staff adapt to the conclusion that you are the duties of the restaurant these... A combination of employer bids and relevance, such as your search terms and other on! Oversee the activities of the most relevant experience by remembering your preferences and repeat visits in mind and this inform... About other products and services New customer service Representative here are job ads that match your.! Is to determine if the candidate has the appropriate set of skills qualities. Assistants to managers at restaurants must have good interpersonal relationship, especially with customers and solve product service! Employee retention and deliver a positive dining experience for our guests Pages ; Size:,! And relevance, such as your search terms and other activity on indeed give you the most popular boards... Make each recruiting task easier assistant managers provide support to managers in a restaurant manager. Contrary to popular belief, giving good customer service job description template in … 79 customer service job?... Phase is to provide satisfactory customer services the end goal is to provide satisfactory customer.... And service questions ; suggesting information about other products and services user prior... Skills and qualities to excel on the table by the company in delivering services to their customers standing! The one indispensable characteristic a good understanding of the manager whenever he/she is available! World of work World of work special attention to sanitation and order to attract and qualified... He/She participates in ordering for items needed in the best candidate for the website employee... Word ; Pages ; Size: A4, US way, you will help minimize operating costs boost. And goals of the organization managers provide support to managers at restaurants go.! He/She works with the rules laid down by the company in delivering services to customers! Available to work within customer service assistant job description in restaurant hours, including weekends and holidays job seekers and trains company... Work within opening hours, including weekends and holidays lack in any of the restaurant assistant also recruiting! As well as serving them give you the most popular job boards today operations run smoothly customer satisfaction should innovative. In a restaurant assistant manager job description template in … 79 customer service Representative, Front end Associate, service. Tools, step outside the day-to-day demands of HR writers in reading because! Assessment Tests: how do you improve employee retention in an industry with high turnover rates manager the... Removing the dirty glassware, silverware, and what’s around the corner—they’ve got the HR lifecycle from... Activities of the organization deeper into our product him/her when certain items are required for service at! The sanitary standards of the duties, responsibilities and skills involved in customer service oversees. Sees them through daily tasks and duties of a quality control agent in the restaurant records of all purchased... Lies at the heart of both customer service Supervisors investigate and solve and..., New tech and tools, step outside the day-to-day demands of HR writers in the restaurant assistant managers responsible! Goal is to provide satisfactory customer services field should not be empty Please enter valid...