I then proceeded in filing for another pre-arrival form. Copyright Â© ConsumerBoard 2016. Landline Number : 011-24667474. We booked a return flight to Penang via Singapore Airlines. They were also very rude to the travel agent at Flight Centre. Our flight SQ981 on Friday 27 Apr at 21.00 from Thailand to Singapore was delayed by 45 minutes and we very worried about this because we had to catch the connecting flight to Japan so we kept asking the ground staffs, flight attendants but they said donât worry both flights were operated by the same airline BUT we missed the connecting flight to Nagoya. This might be the first and the last time to fly with Singapore Airlines the world’s most awarded airline. This was without a doubt my worst experience ever. While we book tickets,we dont come across any option that states “STRICTLY VEGETARIAN”. And very disappointing at that. Its such ridiculous that they dont have somebody responsible to look into the matter. It has now been longer than this and still no points. You may also send us a letter and address it to: Philippine … By then I was in panic, and it is too late for me to change to early flight as the 7 pm has left and the midnight flight is full. The stress and trauma you caused me is immeasurable. Both Companies are under the Star Alliance umbrella, but do not adhere to the respective policies. All Singapore Air required was a phone call or some intimation and the bags would be transferred. For insurance-related enquiries, changes to your policy or questions about your claims, please e-mail us at singaporeair_id@AIG.com or call our Customer Service Hotline at 0800 124 8888 from Monday-Friday 8.30AM-5PM. First, there was no announcement of what caused the delay and how long do we passengers have to wait . Itâs ridiculous as in their system totally not allowed to pull miles from anyone to 3rd party account. Washington, D.C. 20590 â¢ 2nd Feb, personally visit SIA and Dnata office at Perth airport Not even sitting together with my husband anymore precedence as we were flying with them first. We have booked and paid for flights with Singapore Airlines and went on line to book and pay for our seats. Singapore Airlines only notified us of our ticket including flight changes seven moths later on the 11th September 2017, and we have tried very hard to work with SIA to resolve this problem that they have caused to us. This insurance product is underwritten by TATA AIG General Insurance Company Ltd. Reg off: Peninsula Business park Tower A 15th floor, G.K Marg lower parel Mumbai 400013. 4) Seats got SEPARATED. SIA does not deserve any award or recognition Despite showing all my other IDs reflecting my name as Ratna the check in officer insisted on having the name exactly as per the passport. Boarding was closing, hence my son and husband had to leave without me. This is the first time my wife and I flew Singapore Airlines and as far as my wife is concerned it will be the last. Why the difference? . However, once we emailed Singapore for said refund, they shirked. Now I have another 60 hours plus to fly & found out this bad news, what should I do or any legal action can be taken? JUST TO MAKE SURE MY BLOODY LUGGUAGE WAS LOADED TO THE AIRCRAFT! i hung up, of course the email didnt come through, the call didnt come through, my refund didnt come through. There was no alternate window seat available and I can’t sit on the middle seats being claustrophobic.Â This was our first experience with Singapore Airlines and it will be the last time. ConsumerBoard is your trusted platform to share complaints, feedback, reviews and ratings. It is just that we do not want egg, meat, seafood in our INDIAN VEGETARIAN MEAL(AVML). I trusted SIA, as I knew their superior service, could be trusted to get me home to Malaysia after many months. I am now back home in Dubai, having found the link myself, with a printed copy in hand. she: how come we have no problem with the other passengers except you ? Pacific Customer Care Singapore Post Centre P O Box 1088 Singapore 914037. â¢ Wrong luggage delivered to King Perth hotel 31st Jan If you have any comments or feedback on anything about TNT, please feel free to fill out the form below. Incurred a burn in their business class lounge in London Heathrow from their soup utensil as it was near empty. SIA should really take a look at its customer service, if it even has any. How do I report a claim?Contact the below numbers and a representative will review your situation with you and will explain exactly what type of information we will require in order to be able to process your claim. Each time a different response is given. â¢ Again SIA staff refused to accept responsibility until we demand for an answer It is terrible! Remember waking up on floor to several hostess around me. The officer refused to let me board citing unclear image. What a shame the program producers didnât take time to check out the lesser service classes on Singapore Airlines. I called 7 days in a row to check on the tickets. Surely it would be kind to show this to passengers at the outset. However, our return fight from HK yesterday was disappointing.SQ 891 1) the Check in was horrible. I was then put through to a supervisor named Sheila who was most unhelpful. My sister contacted your office and managed to have the ticket validity extended for travel before 16/3/2018. I stayed in the Philippines from October 1-7,2018. She immediately tore our tickets in pieces and gave new one saying our flight SQ672 on 28 Apr 2018 at 01.20 from Singapore has been rebooked on SQ672 on 29 Apr 2018 at 01.20 from Singapore to Nagoya because we came late (not due to the airline delaying ?) â¢ Unsuitably-packed luggage (e.g. I am very upset, disappointed, and very sad that what I had planned for my honeymoon is now changed so much. SINGAPORE - Singapore Airlines (SIA) is asking customers to contact it for assistance only for flights departing within the next 72 hours. The airport lounges are named SilverKris Lounge, The Private Room, KrisFlyer Gold Lounge and First Class Reception Lounge. Singapore We, as a customer treat Singapore Airlines with repute and this is absolutely a shock to me. 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