Then we were told we would have the essentials such as dishwasher tablets, you would expect toilet roll, hand wash and anti bacterial spray (especially under the circumstances) but no we had none of these. Dusty corners and surfaces, spillages in cupboards, overflowing outdoor bins attracting lots of flies (just outside kitchen window), toothpaste in toothbrush holders, stained carpets etc. I think its shameful to take a LOT of peoples money for a pretty downright poor service. Definitely recommend :) !!! I would not recomend this company to anyone. Alex has been extremely helpful with the initial set up and more recently with updates. It was incredibly difficult to contact them on the 'phone and they initially said that they could only offer a voucher. Most emails are simply ignored. I can now see this is obviously a regular occurrence based on the other reviews here!Before we arrived we were notified the check in and out times had been changed to allow for extra cleaning due to covid. Thank you for taking the time to feedback on your experience, we are truly sorry you feel let down on this occasion. The newest deals & coupons will be delivered to you regularly. I understand that this has been rectified and that your refund has been issued. Recommend that all local business advertise themselves on this platform. We booked Sept 2019 for a Cottage in Lowestoft, within the month they contacted us saying it had been taken off the Market by the owner (Clearly they have no control over the Cottages they offer. The property is nice, however when you pay the amount of money we paid you expect a certain amount back. We are proud of our usual standards of customer service and sincerely hope that you will allow us to demonstrate these to you in the future. Calling was no use. Your experience matters. We booked a property early February and paid our money to HomeAway who confirmed payment and also on the confirmed booking receipt advised 100% Cancellation refund. I will recommend him to everyone with pleasure. We were grateful.We arrived at 5pm. VAT No. )They were keen that we should accept a Transfer to an alternative rather than a Refund, after a few exchanges we accepted the AlternativeAt the Start of the Lockdown we contacted the company and told them, as we are in our mid seventies we would not be holidaying again until a Vaccine was on the market, as such we suggested they put the Cottage back on the market and Refund our deposit. We are truly sorry that we have let you down on this occasion. Combine with … However when we got there it was absolutely disgusting. This has been an extremely testing time for us with our team working through thousands of cancellations, transfers and bookings. With 4 kids (2 who have their bedtime at 7) that's not very practical. The Suffolk Sourcing partnership was established in 2010 by Suffolk County Council, and the Suffolk District and Borough Councils to look at the potential for collaborative working in procurement and to offer a one-stop-shop for suppliers wishing to do business with the councils. All rights reserved. This was compounded by the fact that the cleaning hadn’t been thorough. Brilliant service from Alex and the team. Obviously it was clear several months ago that it wouldn't be possible to travel in June. This review is not just about the pier but about the other hidden delights that you can find in this area. We are proud of our usual standards of customer service and sincerely hope that you will allow us to demonstrate these to you in the future. Hello Nell, We are truly sorry for your experience, We always strive to deliver exceptional service to our customers and we apologise that you didn't feel we delivered that on this occasion. Subscribe to our newsletter if no promotions satisty you at the moment. Thanks Alex. Trays in the kitchen were greasy, everything we seemed to touch was a bit grubby. Alex was very quick to change the class details when I needed him too. Would highly recommend. We're very sympathetic to companies affected by covid but their response has been unacceptable. I wish I could post pictures here. I would highly recommend this service. Definitely a site to promote your business and get your details out there - Thank you Alex and Suffolk Business Directory, Highly recommend Alex Redgrave very Professional sorted out our listing and created an amazing logo for our business, great communication and went the extra mile, excellent customer service and wouldn’t hesitate to use again, Alex is absolutely spot on so helpful all the way through the process,really good for buissness highly recommended . Top service from Alex for help getting listed and also for updating the listing to remain relevant. How many stars would you give Suffolk Secrets? A disgusting oven that hadn't been cleaned for what looked like an age. Now to sit back and wait for the bookings to come rolling in!Highly recommend! Thank you for taking the time to feedback on your experience, we are truly sorry you feel let down, we always strive to deliver exceptional service to our customers and we apologise that you didn't feel we delivered that on this occasion. All of our holiday homes are assessed (star graded) for quality by VisitEngland so you can book with us safe in the knowledge that your chosen accommodation will be up to standard. The basement was nothing at all like it was advertised so that was a waste and the fencing used to cover the boiler next to it was hanging off(nice!) Pretty Poor Experience of Suffolk Secrets. 595 2110 44. I understand COVID difficulties but an extra three hours and the short notice seemed unfair. Several other people have expressed their annoyance on the Suffolk Secrets Facebook page - and they are also waiting for refunds. We always strive to deliver exceptional service to our customers and we apologise that you didn't feel we delivered that on this occasion. Read our member's Suffolk Secrets reviews and feedback. Find a businesses trust across multiple review sites with a quick glance. As it was within a month of the holiday we were asked to pay the full amount - around £1800. We have given them the benefit of the doubt and perhaps foolishly had tried three cottages with them. Alex Redgrave is an amazing man, dedicated to getting your advert perfect, he works endless hours into the night and the results are brilliant. 4,568 Followers, 950 Following, 501 Posts - See Instagram photos and videos from Suffolk Secrets (@suffolk_secrets) Dirt and grime on doors, spider webs on the internal oven hood etc.. etc... What a way to arrive.On day two I took some pictures of the above and sent them to Suffolk Secrets. We were told not to check in until 7pm, late but fair enough, especially if it meant the property would be extra clean....no, the property was not clean, the BBQ had dirty old food on it! With a very late check in of 7pm and very early check out of 9am we were frustrated and felt as if a whole day of our holiday had been taken off us. Hello Angharad. If you still haven’t heard from us, please do get in touch again and we will look into this as a priority. Property had said on site parking but mismatch in the arrival info which said in different places that we could park outside and that we couldn’t. My emails have gone unanswered as has my letter to one of the directors. THE HIDDEN SECRETS OF SUFFOLK. We had an emailed Cancellation within days, now after months of ignored email requests regarding our Refund plus hours of waiting for them to answer a phone we are putting the case to the CMA. © 2020 Trustpilot A/S. Trustpilot. We sincerely hope that you will allow us to demonstrate our usual high standards to you in the future. He is responsive to messages and went above and beyond all my expectations. Unclean holiday property in Aldeburgh (booked July 2020). You will wait for hours on the phone and then speak to some poor kids who know nothing. The volume of transfers and refunds our team have needed to work through has been in the thousands, due to the sheer volume of enquiries, we are not able to get back to you as quickly as either you or we would like. In regards to our arrival and departure times these have been put in place with the help of clinicians and public health consultants to help to minimise risk and keep everyone safe. Needless to say I will not be booking with them again. Find out what genuine customers have said about suffolk-secrets.co.uk. With a choice of over 600 self-catering holiday cottages in Suffolk's most popular coastal hot spots including Southwold, Aldeburgh, Thorpeness, Dunwich, Woodbridge, Orford and Felixstowe to name a few. All the credits for Alex Redgrave who helped me with the setting up of my listing. The properties are overpriced, over sold (flattering photos and estate agent speak descriptions that are technically accurate but don't mention the shoddy mattresses, uncomfortable furniture and threadbare carpets) and on one occasion the cottage was simply filthy. Alex is very professional and does a amazing job.Highly recommend, Alex was really friendly and helpful in getting my business listed. Suffolk Business Directory has 5 stars! Contact us 0203 637 0812 {{ ui.openText }} Instant book Professionally managed ... Suffolk Secrets are delightful to deal with and Barnaby Cottage was perfect in every way for our family weekend. Starta en online-diskussion om suffolk-secrets.co.uk och skriv en recension All in all, house is OK wouldnt advertise as for kids as its not really great for kids and nothing to entertain them except a rotten old football. Visitsuffolk.com is run under contract by Visit East Anglia Ltd.. Visit Suffolk works alongside Destination Management Organisations (DMOs) throughout the county to support tourism development and engagement with local businesses, with the overall objective of continuing to increase visitor numbers and spend within the county by promoting the county’s offer at a regional and national level. Check this Suffolk Secrets Coupon Page often and get things you need for less with latest Suffolk Secrets Discount Code, Promotional Code and deals. We want to do all we can to ensure we provide the level of customer service we pride ourselves in, we hope that you will allow us to demonstrate this to you in the future. We are proud of our usual standards of customer service and sincerely hope that you will allow us to demonstrate these to you in the future. Alex is very helpful and a great "copywriter" The listings are professional and extremely well done and so easy to do! I understand that my colleague has been in touch with you and that a satisfactory outcome has been reached. Do not book a holiday with this company. Excellent service and property from Suffolk Secrets, who have provided us with Southwold holiday homes for the past 10 years or so. Then there is their customer care. Would highly recommend joining. Very very poor form on all counts.Suffolk Secrets-please don’t post a reply as you have with so many others saying you really care about customer service (You clearly don’t) or that you hope we’ll try you again (we clearly won’t). All the pegs to hang washing out are snapped so you can't use them bins were overflowing when we got here until someone turned up and did empty them. Thank you . Secret Escapes is an exclusive members only travel club offering our members huge discounts and great deals on hand-picked luxury hotels and holidays Five stars!! Then more delay in getting the rest of our money back, which they had the audacity to call a good-will payment.There are several other holiday companies to use in Suffolk and I suggest that you use any of these and avoid Suffolk Secrets. Since then I have heard nothing. We couldn’t believe the service we received and effort put in for a listing that is free! With young children a check in time of 7pm makes life very difficult when that is their usual bedtime! This property is not part of our family friendly collection however it due the size and the benefit of the games room we think it makes a great base for a family stay, due to the new cleaning protocols some of the games may have been removed. Suffolk Coast. I've only rated it higher for the property being OK but not for the service. Very helpful and brilliant service. Join the 25 people who’ve already contributed. Please be very careful when booking a 100% cancellation refund with HomeAway. Holiday Cottages in Suffolk One of England's most undiscovered yet diverse counties, Suffolk varies from the bucolic beauty of its interior to the relative remoteness of its coastline, and it has a variety of holiday accommodation to match. Suffolk Secrets is a trading name of The Original Cottage Company Limited, which is a family-owned private limited company incorporated in England (registered number 06951692). Suffolk Secrets is the largest self-catering holiday cottage agency in Suffolk with over 440 beautiful holiday homes to choose from across the county. Only the latest review will count in the company's TrustScore. Review of Southwold Pier. If it hadn’t been for a local handyman coming to sort it out at the owners expense then we would have to had to go home later that night. No response to emails. Eventually the holiday was cancelled and I received an email from Suffolk Secrets stating the cottage had been relet for 6 of the 7 nights and they would be in touch soon regarding a ‘possible refund’. Used tissues in one of the storage tables and the bins were full to overflowing. We are booked into the same property through Suffolk Secrets for next year and hope to continue for many years to come. Suffolk Secrets would have had 8 hours to clean the place. We have had to buy everything. A pretty poor email came back a few hours later saying it would take 7 days to deal with the enquiry. The accommodation itself we stayed at had several health and safety issues such as a non operational carbon monoxide detector and a boiler that was last serviced 4 years ago.Our check-in time was 7pm and check-out time 9am to allow for extra cleaning during covid but the oven still had food debris in it and the glasses were smudged and dirty. He made everything so simple for us. Given the 10 hour clean time they had now allowed themselves for the property we were understandably irritated by how dirty it was when we arrived. Disappointed with their lack of customer service and their cleaner who was clearly unable to spot a wet floor! Great support , Great for supporting local businesses. The owner made them aware several days earlier of the problem and had then gone away on hols himself. The secrets of Stanton’s hollow way. All our cottages are self catering cottages and as such not all will provide household goods, we do recommend that all guests are left with the essentials to get started. We are truly sorry to hear about your experience, we pride ourselves on offering high quality accommodation and we sincerely apologise that this was not the case in this circumstance. We have reached out to you privately for more information regarding your booking so please to get in touch if this has not been resolved and we will look into this as a priority. (Trading under Original Cottages). Have tried to call and email several times with no response or acknowledgment of these issues. Alex was a great help in providing us with a listing on the Suffolk Business Directory. VAT No. We had to thoroughly clean everything ourselves before use. Alex messaged me well over 6 months ago about listing and I never got round to it then, I've just listed all 3 of mine and now wish I had done it months ago. A bit disappointed to be honest. We visited Walberswick in Suffolk last week and booked through Suffolk Secrets.We'd been told that due to COVID we'd need to book in at 7pm and leave by 9am. Excrement around the loo and body fluids in the bed. On leaving the property and stripping beds we discovered dirty mattresses and duvets too. Find the perfect suffolk secrets stock photo. Unbelievably poor customer service. Thank you Alex. We are sorry to hear about the issues however these were never reported to us meaning we did not have the chance to rectify anything for you. Even once it’s on there, he’s just come back to us and given it a spruce up. Thank you very much! Along a quiet lane in the Suffolk village of Troston lies St Mary’s church. We are truly sorry to hear about your experiences, We always strive to deliver exceptional service to our customers and we apologise that you didn't feel we delivered that. 595 2110 44. Suffolk Secrets Reviews. Excellent … Put in for a week - See the SafeBuy® Universal Rating for Suffolk Secrets culture, salaries, benefits work-life. You kindly alex and i would highly recommend member 's Suffolk Secrets would have 8... Help in providing us with Southwold holiday homes to choose from across the county ’ s there. Our member 's Suffolk Secrets 500+ cottages have been independently assessed for quality by VisitEngland `` copywriter '' listings! 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